Customer Care


Canadian customers are responsible for import duties and taxes.


UPS does not deliver on Saturday. Please note that next day, two day, and three day implies business days only. If you place your order on a Friday and select Next Day Delivery you will receive it the following Monday.


GUIDELINES A.P.C. customers have 15 days from the receiving date to send back full price items and 7 days from the receiving date to send back sale items. All goods must be returned in their original packaging, in clean, unworn and resalable condition along with a copy of your original A.P.C. packing slip. Failing to meet these requirements may result in a rejected return. If rejected, your order will be shipped back to you.

Please note the A.P.C. website and stores work independently. Online orders cannot be returned or exchanged through an A.P.C. store. Store orders can be returned to a store for a Store Credit only.


To exchange for a different color, size or style, please return your original item(s) and place a new order online or by calling the A.P.C. customer service to guarantee stock availability - 1 (800) 803-3437


A.P.C. provides a pre-paid return label with your shipment. Return shipping cost is at your expense and a fee of $8 will be deducted from your refund.

Steps to make a return:

1- For registered customers, sign in to your account and got to "my account / My Orders". Select "Return". For guest customers click Create a return at the bottom of the website. Follow the steps to create a return and to get your RMA number. 2- Fill in the back of the original packing slip. 3- Pack the item(s) you want to return along with the copy of the packing slip and seal it securely. 4- Place the pre-paid return label on your package and drop it at your nearest UPS store or you can arrange a pick-up by calling UPS at 1-800-PICK-UPS (1-800-742-5877)

11232, Brooklyn NY

Refunds will be processed within 10 business days of reception, but may not appear on your statement for one to two billing cycles.